Privacy Pawlicy

Effective Date: June 25, 2026

At Sentient Harmony, we respect your privacy and are committed to protecting the sensitive data you share regarding yourself and the animals in your care.

1. The Information We Collect

We collect personal information that you voluntarily provide to us when booking a service, completing an intake form, or reaching out through our site. This includes:

  • Contact Data: Your name, email address, physical location (for in-person geographic verification), and preferred contact methods.
  • Animal History Data: Detailed medical histories, behavioral reports, species/breed details, and housing data for the pets or wild animals you manage.
  • Media Assets: Video footage or photos of animal behavior submitted by you for virtual evaluations.
  • Financial Data: Payment transactions are handled securely through our third-party encrypted payment processors. We never see or store your raw credit card information.

2. How We Use Your Data

We utilize your information specifically to:

  • Design, customize, and deliver virtual and in-person behavior modification and educational plans.
  • Send scheduling confirmations, invoices, and follow-up clinical behavioral reports.
  • Securely analyze video submissions of your animal’s behavioral triggers.

3. Sharing and Confidentiality

Your privacy is strictly protected. Sentient Harmony does not sell, lease, or distribute your information to outside parties. We only share relevant data under the following strict conditions:

  • Veterinary Continuity of Care: We may share behavioral intake data or reports with your animal’s primary attending licensed veterinarian to ensure safe, cohesive medical and behavioral management.
  • Legal Compliance (Wildlife): We will disclose information if required to do so by a valid legal subpoena or state/federal wildlife regulatory agencies.

4. Data and Video Retention

Behavioral intake forms and video submissions are securely archived on password-protected cloud servers and used exclusively for evaluating your specific case files.